FAQs

What time does my son/daughter need to be in school?
All students must arrive to school and all lessons on time.

  • School begins with students lining up on the playground (at the Borrington Site) and on the field (at the Hillgrove Site) at 8.40am.
  • If a student arrives late to school or to a lesson without an appropriate reason (for example a medical appointment, supported by a letter or appointment card), they will be expected to serve a C2 detention, which takes place Monday-Friday between 2.55pm and 3.35pm
  • If a student is marked as late twice in a week to school or lessons then they will be placed in a C3 detention, which takes place Monday-Friday between 2.55pm and 4.15pm.
  • After that, a student will be placed in the Isolation Room every time that week they are marked as late to school or lessons.

What should my son/daughter do if they arrive late to school but before the end of the tutorial session?
If students arrive after 8.40am but before 9.00am, they must go to their tutor room where they will be marked as being late by their tutor. On the Borrington Site students will need to enter via the reception as the student entrance will be locked.

What should my son/daughter do if they arrive late to school after 8.40am?
If students arrive after 9.00am they should sign in at reception.

What number do I ring if my son/daughter is ill?
Please ring 01562 512880 or 07720 212721 by 9:00am on the first day your son/daughter is ill and again for any subsequent day’s absence. 

What do I do when my son/daughter returns to school after an illness?
Please provide a signed absence note on the first day your son/daughter returns to school after an illness. Your son/daughter should give this to his/her form tutor.

What should my son/daughter do if they feel ill during the school day?
They should tell their teacher straightaway. They may be sent to reception, where a trained first aider will take care of them. If they are too ill to remain at school or if hospital treatment is necessary then parents/carers will be contacted to make suitable arrangements. It is essential we have a minimum of two emergency contact numbers that are up to date. Under no circumstances should students leave the school, contact their parents/carers themselves on a mobile phone or go home without permission.  

Who do I write to if I need to take my son/daughter out of school for medical reasons?
Please send a note to your son/daughter’s form tutor requesting absence for medical/dental appointments at least 48 hours in advance.

Who should my son/daughter see if they have to leave school for an appointment?
Your son/daughter needs to request an exeat from either their head of year or an achievement leader.

(Miss Willis is the achievement leader for Years 7 and 8; Mrs Bartlett and Miss Bates for Years 9 to 11; and Ms Gilday for Years 12 and 13). The exeat must be handed in at reception before students leave school for an appointment.

Can my son/daughter bring medicines to school?
Please refer to the ‘Supporting students with medical conditions’ policy on our website.

Who should I contact if my personal details change?
If your personal details change, please inform Julie Hardy (our ‘Administration Manager’). Alternatively, you can update your personal details using the SIMs Parent App. 

Who should I make contact with if I want to discuss a pastoral issue (for example a confidential matter?)
Please telephone the reception desk at 01562 512880 and request to speak to the relevant head of year or achievement leader. A message will be sent to the relevant member of staff. Alternatively you can email the head of year. Email addresses can be found on the school website under ‘Contact’.

Who should I contact if I want to discuss my son/daughter’s progress in a subject?
Please contact the head of department, who will deal with the issue and direct the most appropriate person to contact you within 2 working days. You can use the information on the ‘Contact’ page of the school website. 

Who should I contact if I have an issue about my son/daughter’s education or an issue with the school?
Please make an appointment to discuss the issue with the relevant member of staff. The ‘Contact’ page of our website gives comprehensive guidance on which member of staff it is appropriate to contact. We strongly advise that any concerns or issues are not discussed on social media as this could be potentially damaging for our students. As a school, we discourage the use of social media to criticise and make unsubstantiated comments. 

How quickly should I expect a response when contacting the school?
We aim to respond to all queries, questions and concerns from parents/carers within 2 working days and resolve them within 5 working days. Full details can be found on the school website. 

What if I need to pass on an urgent message to my son/daughter?
Please contact the school switchboard (01562 512880) and we will pass the message on immediately.  

Does the school provide a locker for my son/daughter?
The school has enough lockers for all students. If a student is allocated a locker, then a deposit of £5 for the key issued will be charged. The payment for this is made via ParentPay. The student is responsible for the safekeeping of the key and the condition of the locker. Loss of the key will result in the forfeit of the deposit. Damage to lockers will result in a charge being made for repair and/or replacement. 

Can my son/daughter bring valuables to school?
For reasons of security, valuables and large sums of money must not be brought into school. The school does not accept any payment by cash or cheque. No items of value should be left in bags or pockets in changing rooms during PE lessons. The school is not responsible, or insured for, student loss, theft etc.

It is our policy to allow students to have a mobile phone with them in school should they choose to do so under the conditions outlined in the ‘Mobile phone, MP3 player and Games Console policy’. The school cannot accept any responsibility for theft, loss, damage or health effects (potential or actual) relating to mobile devices, nor for theft, loss or damage to any other valuable item, or for the theft or loss of money. It is the responsibility of parents/carers and students to ensure mobile phones and other valuables are insured. During PE lessons, or other times when the phone needs to be kept secure, students should keep their phones in the lockers that they have been provided with. 

Does the school operate a lost property system?
Finds and losses should be reported to reception without delay. Property left about the school premises during holidays will be disposed of.  

What happens if I need to contact the school over the summer?
The school is closed over the summer holidays. However we appreciate it can be an apprehensive time for new Year 7 students. Therefore, if you have any questions you can contact This email address is being protected from spambots. You need JavaScript enabled to view it. and a response will be given as soon as possible. The reception on the Hillgrove Site will be open on Thursday 22nd August from 9.00am - 12 noon for enquires and on the TED days on Monday 2nd  and Tuesday 3rd September from 8.00am -3.30pm.

Do I need my PE kit on the first day of term?
No. You will be given your timetable on the first day and will not be expected to bring your PE kit. 

Do I need to buy stationery for my son/daughter when they start in Year 7?
No. Year 7 will be provided with stationery. This includes a pencil case, scientific calculator, pen, pencil, eraser, glue stick and a ruler.

Students in Years 8 to 11 need to provide their own equipment. Equipment is available to buy at a discounted rate on both school sites. This can be purchased in the library from 8.20am to 8.35am on the Borrington Site and from the head of year office on the Hillgrove Site.

What happens if the school closes during the day?
Please refer to the ‘Emergency Closures’ page on our website. Please note that it is crucial that the permissions section in the Parent-Carer Information Pack is completed to ensure we are able to send your child home in the event of a school closure.

Contact Us

sampleTEL: +44 (0) 1562 512880

sampleEMAIL:
office@kingcharles1.worcs.sch.uk

King Charles I School
Comberton Road, Kidderminster,
Worcestershire. DY10 1XA

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