We aim to respond to all queries, questions and concerns from parents/carers within two working days and resolve them within five working days. Parents/carers can contact the school in the following ways:

  • Send post to either the Hillgrove Site (Comberton Road, Kidderminster, Worcestershire. DY10 1XA) or Borrington Site (Borrington Road, Kidderminster, Worcestershire. DY10 3ED)
  • Telephone the reception desk at 01562 512880
  • Telephone the ‘Attendance Officer’ at 01562 512880 Ext 205
  • Email enquiries to the school at This email address is being protected from spambots. You need JavaScript enabled to view it. or directly to the relevant member of staff in the table below. Please ‘cc’ the line manager. We would be grateful if emails were only sent to one member of staff. To ensure that this method of communication is used as efficiently and purposefully as possible, we will use the following protocols:
    • All emails will be responded to during working hours and within two working days, dependent upon the level of concern/nature of the concern. However, staff are not expected to respond to emails sent out of working hours. Out of working hours emails are classed as emails sent after 6.00pm and before 8.00am during the week or emails sent after 6.00pm on Friday evening and before 8.00am Monday morning.
    • If an issue cannot be resolved satisfactorily within a two email exchange (four in total), then a face to face meeting in school should be convened.
    • Staff are not expected to respond to an email deemed/perceived to be abusive or aggressive.
    • In some instances, a parent/carer may feel that an issue has not been resolved satisfactorily. However, the school retains the right to deem the matter closed where it feels due diligence has been afforded to the concern.

If you have not had a reply to a letter, telephone call or email within two working days or you feel the matter had not been dealt with appropriately, please contact the headteacher by writing to him at school, phoning his PA (Kerry Sherwood) or emailing him at This email address is being protected from spambots. You need JavaScript enabled to view it.

Visitors to school
Visits should be planned to ensure they run smoothly taking into account the need to safeguard students, the reputation of the school and the visitor. Where appropriate, risk assessments should be undertaken. The Headteacher or Senior Leadership Team should be aware of visits in advance.

Procedures for visitors
• Wherever possible, visits to schools should be pre-arranged.
• All visitors must report to reception first and not enter the school via any other entrance. If a visitor inadvertently arrives via another entrance, they should be escorted by a member of staff to the reception area.
• At reception, all visitors should explain the purpose of their visit and who has invited them. They should be ready to produce formal identification.
• All visitors will be asked to sign in and will be issued a visitor’s lanyard and pass, reception staff must explain the fire evacuation procedure and site rules (printed on the rear of the pass).
• The visitor’s lanyard should be worn and displayed prominently. Visitors should wait in the reception area until they are met by an appropriate member of staff to be escorted to their destination.
• All visitors should be accompanied by a member of staff. Visitors should not be alone with students unless this is a legitimate part of their role.
• All visitors will be given a safeguarding leaflet to read and keep whilst on the school site. The leaflet outlines who a visitor should report any safeguarding concerns to.

Please refer to our Visitors to Site Policy for further details.

Contact Us

sampleTEL: +44 (0) 1562 512880


King Charles I School
Comberton Road, Kidderminster,
Worcestershire. DY10 1XA

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